| WITHDRAWAL FORM | |
 | |
I hereby notify my withdrawal from the following product(s): | |
| Product(s) Reference(s): | |
| Order number: | |
| Received on: | |
| Name: | |
| Address: | |
| Date: | |
| Signature: | |
Sales made on planetehard.com are handled by our group's internal logistics. Placing an order on our site implies full acceptance of our terms and conditions of sale.
Article 1 : Application and enforceability of the general conditions of sale
These general terms and conditions of sale are systematically brought to the attention of each buyer to enable them to place an order. Consequently, the act of placing an order implies the buyer's full and unreserved acceptance of these general terms and conditions of sale, to the exclusion of any other documents, such as prospectuses or catalogs issued by the seller, which are for information purposes only. In the absence of express acceptance by the buyer, any condition to the contrary shall be unenforceable against the seller, regardless of when it may have been brought to the seller's attention. The fact that the seller does not avail itself at a given time of any of the present general conditions of sale may not be interpreted as a waiver of the right to avail itself of any of the said conditions at a later date.
Article 2 : Order placement
2.1: The delivery time “48 / 72 hours” remains indicative, and inherent to the presence of items in stock in our premises. It corresponds to the delivery time by Coliposte, after invoicing. This delivery time of 2 to 3 days can vary up to 5 to 8 days during periods of strong promotions, sales, or when preparing orders at the beginning of the week. (after the weekend). At most, in France, the Hamon law provides for a final validation on the customer's side for a maximum authorized delivery 30 days at the latest after this buyer contract.
2.2: The information provided by the purchaser when placing an order is binding: in the event of an error in the recipient's contact details, the seller cannot be held responsible for the impossibility of delivering the product. Orders are definitive only when they have been confirmed by the payment of the price by the buyer. Any modification or cancellation of the order by the purchaser cannot be taken into consideration and the price paid will not be refunded. Product offers are valid while stocks last. In the event of stock shortage, the seller reserves the right to deliver a product offering identical characteristics in terms of size and quality.
2.3: Postage free: postage is free for all deliveries within mainland France, for a market value of 55 euros. This value is in articles. All additional services (sms, loyalty card, and other services) cannot be considered as items. Orders over 55 euros will be delivered by So Colissimo or fréquenceO, to the exclusion of any other service provider.
Article 3 : Delivery
3.1: Delivery is carried out within the stipulated period by direct handover of the product to the stated recipient, or in the event of absence, by notice of availability. Due to the perishable nature of the product, collection must take place within 24 hours. Delivery times are given as accurately as possible, but may vary from time to time, for which our company cannot be held responsible.
3.2: For any re-shipment following a no-show at the Post Office within fifteen days of receipt of the notice of passage from the So Colissimo employee, shipping for Metropolitan France being offered with the first order, the customer must first pay a lump sum of €7 for the costs incurred by this exceptional treatment. This sum will be deducted from the account used to collect the order.
3.3: Exceeded delivery times may not give rise to damages. The information provided by Coliposte and Chronopost ‘day and time delays’ are given for information only. In addition, war, riot, fire, strikes, accidents and the impossibility of obtaining supplies are considered as cases of force majeure discharging the seller from his obligation to deliver. The seller will inform the purchaser in good time of the cases or events listed above. A maximum of 50% of the value of the shipment in credit is validated by Chronopost, after file, on delay noted (cgv updated 01/04/2020). In any case, on-time delivery is only possible if the buyer is up to date with his obligations towards the seller.
3.4: A delivery dispute (announced delivered by the carrier, and not delivered by the customer) will lead to an investigation. Our company will execute its contract for the delivery of goods within 30 days.
3.5: Credit notes will be valid for six months from the date of issue, for the entire Boutique excluding shipping costs.
3.6: Delivery outside mainland France is in accordance with the legislation in force in the country concerned. Please contact the authorities in your country before placing an order, to determine whether the items in question may be imported. Our company and our website cannot be held responsible if your order is refused and returned to our processing center. In this case, a lump-sum compensation (20% of the order) and the cost of returning all or part of the order will remain payable as usual. Please note that we do not deliver to ARMEES
3.7: Delivery may be refused if our organization does not have the customer's full postal address details, if no means of contact is deemed possible for quality follow-up (absent telephone, invalid e-mail, ...), or for any request from the police authorities.
3.8: Deliveries are made in France, Europe and internationally. Contact customer service if you have any doubts about the compatibility between your country and our shipping options.
3.9: Dispositions for the So Colissimo offer: customers can have their order delivered to a Cityssimo space, a post office, a retail partner point, to their home, or to their home by appointment (see the relevant towns at the end of the order). In the latter case, a surcharge of 5 euros will be applied to the basket (home delivery by appointment, between 5:00 pm and 9:30 pm, within a 1.5-hour window from Monday to Friday). The customer's email address and cell phone number will be provided to ColiPoste to inform them when the parcel is available.
Article 4 : Prices and ordering
4.1: In cas of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. For all products ordered by a professional account, the price will be automatically calculated exclusive of tax on the invoice. For DOM-TOM orders, customs duties or other local taxes, import duties or state taxes may be payable. These rights and sums are not the responsibility of our site. You are entirely responsible for their payment and declaration to the appropriate authorities in your country. We advise you to check with your local authorities. All orders, whatever their origin, are payable in EURO.
4.2: We reserve the right to modify prices at any time, but products will be invoiced on the basis of the rates in force at the time orders are registered, subject to availability. Products remain our property until full payment has been received.
4.3: A copy of the customer's identity card may be requested to prove his identity, to complete a file following purchases exceeding 220 euros, and to allow better management of orders.
4.4: Our site offers the lowest prices possible. We propose to align our prices with those of our competitors, if they are lower. This can only be done within these 2 steps:
The difference will be reimbursed by an immediate credit note. The customer acknowledges that he/she may contact an advisor at any time using the company's switchboard telephone number indicated in the footer of the merchant site.
4.5: Any discount, any couponing, any subscription to our newsletter giving right to a promotional code is valid only once per person, and per household. Only one code is valid per order. An order containing a promotional code used for a basket containing items listed as available within 4 to 7 days, or within 7 to 10 days, or as pre-orders will only be dispatched once. All sponsorship promotional codes are included in this validity. Promotional codes for godchildren are valid only for orders validated by a godchild with a surname, first name and delivery address legitimately different from the godparent's address. All validated orders are made with full knowledge of the facts. If this note is not respected, the merchant may cancel the order. The order will be reimbursed within 30 days, in accordance with current consumer legislation.
4.6: Any customer caught using subterfuge may be barred from purchasing from our site.
Article 5 : Unavailability of Items
5.1: In the event that one of the items ordered is temporarily out of stock, whether prolonged or permanent, at the time of ordering, you expressly agree that the store team may replace your item with a product of the same or higher quality, for an equivalent or higher price.
5.2: Non-receipt of the order: Your order will be delivered on average within 72 hours (business days). Beyond this period, contact the store team for more information on tracking. You have 3 weeks after your order to file a complaint. After this period, we can only access the tracking archives of La Poste's "So Colissimo" via a paid complaint form, worth €9.90. This processing fee is the customer's responsibility. An order confirmation email, followed by an email confirming your package has been processed, will be sent. Our company cannot be held responsible if the customer does not correctly complete the contact details form and/or does not respond in time to initiate a follow-up investigation.
Article 6 : Returns - Terms and Conditions
6.1: All product returns must be subject to a formal agreement between the seller and the buyer. Any return accepted by the seller, in the event of an apparent defect or non-conformity of the delivered products, which will be noted by the seller, will entitle the buyer to a free replacement or the return of a credit note, to the exclusion of any other compensation or damages.
6.2: The buyer is given the right to withdraw within 14 days from the delivery date. The buyer can therefore return the goods received at their own expense and receive a refund within 30 days (maximum legal period allowed) for any item that does not meet their expectations, excluding shipping costs (deduct 7.50 euros including tax for Metropolitan France).
Items must be returned in their original packaging to be eligible for a credit note, replacement, or refund. A refund for an item can only be made when it is still in its original packaging. The request must be made by post and addressed to our company's accounting department, within 15 days of purchase, and include the order information. Once contact has been accepted, we will provide you with the return address for your package. Please note that any item ordered and damaged will not be eligible for an exchange or refund by credit note (see article 6.8).
You can simply use the following template:
| WITHDRAWAL FORM | |
| |
I hereby notify my withdrawal from the following product(s): | |
| Product(s) Reference(s): | |
| Order number: | |
| Received on: | |
| Name: | |
| Address: | |
| Date: | |
| Signature: | |
6.3: All returns must be made by tracked mail (So Colissimo, registered mail, etc.) using a method of the customer's choice, and must be in a cardboard box with the required packing materials. Without proof of return or receipt, we cannot be held responsible for replacing or refunding the item with a credit note.
6.4: Only items returned under the following conditions will be accepted:
6.5: In the event of a return due to a malfunction, and if, after analysis by our team, the item is found to be fully compliant, no compensation may be requested.
6.6: In order to combat fraud, copying, and resale, and for obvious economic reasons, in the event of a multimedia product being returned due to a malfunction, the exchange must be for an identical item (same title, same reference).
6.7: In all cases, all return costs are borne by the customer.
6.8: For hygiene and storage reasons, and in accordance with Article L 121202 of the French Consumer Code, only intact, unworn, unwashed products in their original, fully intact, unopened, and unsoiled packaging may be
subject to a refund.
Intimate items cannot be returned without our company's agreement (underwear, dildos, vibrators, masturbators, latex or leather accessories, and other intimate products). They cannot be taken back by our suppliers except in the event of a major apparent manufacturing defect.
All returned items will be subject to a stock receipt check. The return will not be validated if the returned items or packaging have been visibly damaged, worn, or deteriorated and, as a result, the item(s) are unfit for sale. If the return is refused, the item(s) will be returned to the customer at their expense, without the customer being entitled to any compensation or refund.
Article 7 : Absence, Incomplete Address, or Undeliverable Items
7.1: You are placing an order online, you are of legal age, and you are having your order delivered to your home or address of your choice. It is your responsibility to verify the accuracy of the delivery address.
7.2: You can go back twice during order validation to modify or add additional address information.
7.3: Any delivery made to a partially or completely incorrect address will be returned to us by La Poste's Professional Services - Colissimo. For any reshipment following a non-delivery date for the same address (or any different address), since shipping within Metropolitan France is free, the customer must first pay a fixed amount of €7 to cover the costs incurred for this exceptional processing (opening of a So Colissimo customer file, investigation, repackaging, and So Colissimo shipping costs).
7.4: When validating an order, all customers confirm and agree that this charge may be made to the validated credit card account, up to 45 days after validation of the shopping cart.
Article 8 : Price and Provision of Gift Offers
Products are provided at the price in effect at the time the order is placed. Payment is due in cash upon order placement.
Article 9 : Bank Rejection
9.1: Any order dispute must be addressed to the sales team by email or telephone.
9.2: Any bank card rejection by the customer will irrevocably result in their being blacklisted from the site's mail order customers and its business partners. No further orders, subscriptions, or age verifications may be placed subsequently by the offending customer. A fee of €12.50 will be charged for any reshipment following a refusal resulting from an erroneous dispute.
9.3: In the event of a rejection or temporary refusal of your bank transaction, you expressly agree to the debit using one of your previous credit cards in place of the last credit card you used.
9.4: Any unjustified or untimely chargeback will result, in addition to the recovery of invoices issued, in processing fees payable by the customer. An unjustified chargeback may, in certain cases, be considered fraud and breach of trust. It may lead to criminal prosecution if a complaint is filed by the merchant, particularly if you received the purchased service or merchandise in return.
9.5: In the event of a bounced bank check, our company will present your payment. If you do not fund your bank account and make a payment, you are in breach of Article L. 131-73 of the French Monetary and Financial Code. Any bank handling fees associated with the rejection of your payment will be due to you in full.
Article 10 : Disputes
10.1: If your shipment arrives in poor condition: you must open your package and inspect it in the presence of the delivery person. If the products are damaged, we advise you to refuse the package by indicating "package refused due to damage" on the delivery slip. If the package shows obvious signs of having been opened and one or more items are missing, you must also refuse it and file a report of theft with the Post Office, which you will return to us so that we can resend it. This copy must be accompanied by an explanatory letter and a sworn statement. Any subsequent or incomplete complaints will not be considered by the postal service or our services.
10.2: Complaints or disputes will always be received with attentive kindness, with good faith always being presumed in those who take the trouble to explain their situation. In the event of a dispute, the customer will first contact the company to seek an amicable solution. Each customer may contact a conciliator; our company is a member of the Consumer Mediation Center of Justice Conciliators (CM2C - https://cm2c.net).